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Frequently Asked Questions
Discover answers to your frequently asked questions about our products and services.
From the very first applications, your hair will feel softer and your scalp lighter. For visible results such as regrowth or increased density, allow 90 days of regular use.
Yes. No unnecessary chemicals, only medicinal plants, vegetable oils, and botanical extracts.
Each treatment is infused, filtered and packaged by hand in our workshop in Bromont, Quebec.
Yes. Each formula goes through an independent laboratory to validate its efficacy, stability, and tolerance.
You can take our online quiz (3 minutes) or book a trichology consultation with an expert.
We prepare your order within 48 hours. Delivery then takes 3 to 5 business days.
We currently ship to Canada and the United States. Europe is coming soon!
Due to overwhelming demand, we are no longer able to offer one-on-one post-purchase consultations at this time. But don't worry—our team is still available to help! Email us your questions at info@cruecosmetics.com and receive a prompt, personalized response. Thank you for your understanding and trust. Every message is carefully reviewed.
Book a personalized trichology consultation for a complete diagnosis and a tailored treatment plan.
Absolutely. Our products are sulfate-free, alcohol-free, and rich in soothing active ingredients. Can they be used on the skin? Yes. Many of our products are multifunctional. For example, Neptüne oil also gently nourishes the skin.
Yes. Our formulas are gentle and suitable for the whole family.
Never. And none of the ingredients are of animal origin. Do your products really help with hair loss? Yes. Our flagship products, such as the L'Ör serum, the Freya duo, and the Neptüne oil, are known for slowing hair loss and stimulating growth.
We're available by message, email, or on social media. Feel free to write to us. And if you've already placed an order, include your phone number so we can help you faster.